Support
Get help with GrassRoster on web and mobile — accounts, schedules, family setup, notifications, and more.
Existing club members sign in with the account provided or invited by their club.
Contact us
Email [email protected] or use the form below. We usually respond within 1–2 business days.
Frequently asked questions
Quick answers for clubs, coaches, parents, and players.
How do I create or join a club or team?
Create an account, then start a club or accept an invitation from your club or coach. Existing members sign in with the account their club provided or invited them to use.
I didn’t get a verification email. What should I do?
Check spam or promotions, confirm you used the right email, then try signing in again to resend verification if prompted. If it still doesn’t arrive, contact us with the email address on your account.
How do parents add a child or family member?
After you sign in, open Family in Settings (mobile) or Family on the web. Parents can manage linked children and invite co-guardians. Adult players can invite parents or guardians to follow their teams.
How do notifications work?
On mobile, allow notifications when prompted (or enable them later in iOS/Android Settings). In the app, use Settings → Notifications to choose which alerts you receive, such as chat and schedule updates.
Where do I manage schedules and RSVPs?
After you sign in, open the Schedule tab in the mobile app or Calendar on the web. Tap an event for details, location, and RSVP when your role allows it.
How do I reset my password or use Face ID?
Use Forgot password on the sign-in screen to reset by email. On iOS, you can enable Face ID / biometric unlock in Settings → Security after signing in.
Is there a web app too?
Yes. GrassRoster works on the web for club admins, coaches, parents, and players, and on iOS/Android for on-the-go access.
How do I delete my account or request data deletion?
Email us from the address on your account and ask for account deletion. We’ll process the request as described on our Delete account page and Privacy Policy.
Who do I contact about payment or Stripe Connect issues?
Contact GrassRoster support for checkout, fees, refunds, or Connect setup problems in the app. Club operators can use Manage Stripe account for bank and payout details. We’ll work with Stripe when needed.
App troubleshooting
- Update GrassRoster to the latest version from the App Store or Google Play.
- Confirm you have a stable internet connection, then try signing out and back in.
- For push alerts, enable notifications for GrassRoster in your device Settings.
- Still stuck? Send us a note with your account email and what you were trying to do.